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UTC (United Technology Corporation) is committed to Achieving Competitive Excellence (ACE). ACE is our proprietary operating system to ensure world-class quality in our products and processes. With its relentless focus on increasing efficiency and reducing waste, ACE is integral to the company's performance model. Facilities worldwide are using the operating system to improve quality and customer satisfaction while lowering cost. |
| ACE is built on three main elements: |
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A philosophy based on the teaching of the late Yuzuru Ito, the company's advisor on quality methodologies. This is institutionalized in Ito University, a weeklong training session run continuously at each business unit. |
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A system that helps the organization identify and solve problems, improve processes and assist with strategic thinking. |
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The competence, commitment and involvement of the entire organization. |
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| ACE is implemented on the micro level, with employees who are trained and empowered to implement the standard processes across the company. Through a rigorous, data-driven process assessed by internal auditors, employees and their organizations progress through the qualifying, bronze, silver and gold levels of ACE. |
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